Welcome to Uluru Ayers Rock Tours. By booking a tour with us or using our website, you agree to the following Terms and Conditions. Please take a moment to read this important information before confirming your reservation.
Acknowledgement of Country
We respectfully acknowledge the Anangu people as the Traditional Owners of the lands we visit around Uluru and Kata Tjuta. We pay our respects to Elders past, present and emerging, and honour their cultural connection to Country.
Booking Agreement
When you make a booking with Uluru Ayers Rock Tours, you are entering into an agreement with us. Our services are provided as outlined in your booking confirmation. It is your responsibility to ensure that all information provided at the time of booking is accurate.
Tour Inclusions & Expectations
Our tours are designed to give you an unforgettable experience exploring the Red Centre. Inclusions vary depending on the package and may include guided walks, park entry fees, meals, and accommodation. Please check the specific tour page or your confirmation email for full details.
Traveller Responsibilities
We ask all guests to travel responsibly. You must follow the directions of your tour guide and comply with local regulations, including respecting Indigenous cultural protocols. It is essential to inform us of any medical conditions, dietary requirements, or mobility needs at the time of booking.
Cancellations & Refunds
We understand that plans can change. Our cancellation policy is as follows:
- Day Tours
- Cancellations made within 24 hours of departure: 100% cancellation fee
- Cancellations made more than 24 hours in advance: Full refund or free reschedule
- Multi-Day Tours
- Cancellations within 14 days of departure: 100% cancellation fee
- Cancellations made more than 14 days in advance: Full refund or credit option
Please note, third-party bookings may be subject to different terms.
Tour Cancellations by Us
In rare cases, we may need to cancel or modify a tour due to weather, safety, park closures, or unforeseen circumstances. In such events, we will offer you the choice of rescheduling, receiving a credit voucher, or a full refund (excluding unrecoverable costs).
Force Majeure
If your tour is impacted by events outside of our control—such as natural disasters, pandemics, or government restrictions—we reserve the right to apply flexible policies including rescheduling or issuing travel credit.
Travel Insurance
We strongly recommend all guests take out comprehensive travel insurance, which includes coverage for trip cancellations, medical emergencies, and lost luggage. We are not liable for costs incurred due to personal circumstances or unexpected changes.
Safety & Risk
Uluru and its surrounding areas are remote and natural environments. While our guides are trained to ensure your safety, you are responsible for exercising caution. All tours involve some level of physical activity and exposure to weather conditions.
Alcohol & Behaviour
Excessive consumption of alcohol or disruptive behaviour is not tolerated and may result in removal from the tour without refund. We encourage a respectful and enjoyable environment for all guests.
Children & Families
Children are welcome on most tours, but age restrictions may apply to certain itineraries. All children under 18 must be accompanied by a responsible adult.
Privacy
Your personal information is collected and stored securely. It is used only for the purpose of delivering our services, processing your booking, and providing customer support. Please see our Privacy Policy for more details.
Need Help?
If you have questions about these Terms and Conditions or your booking, please feel free to contact us:
📧 Email: [email protected]
📞 Phone: +61 493770 352
We’re here to help you plan a safe and memorable journey to Uluru
